Our ability to deal effectively with our emotions in the workplace is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with our natural intelligence increasing our ability to successfully manage the constant challenges from customers, family, friends and business associates.

As described in Course PL101: The Process of Personal Leadership, the personal leadership process requires the development of emotional intelligence (EQ) in relating to others.

Here’s How to Do It

To develop and enhance your EQ you can create a vocabulary of feelings that will help you to develop emotional literacy, and strategies for becoming aware of these feelings in others.
Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills:

  1. Emotional awareness, including the ability to identify your own emotions and those of others
  2. The ability to harness emotions and apply them to tasks like thinking and problem solving
  3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person

Learning Objectives

Upon completing this course you will be able to do the following:

  1. Understand and describe emotional intelligence (EQ)
  2. Create personal strategies for developing emotional intelligence
  3. Create a plan for continuing actions that help you to practice emotional intelligence in relating to others

Emotional intelligence (EQ), as opposed to intellectual intelligence (IQ), is defined as the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.

forward and meeting objectives will build confidence and increase your capacity to achieve the bigger goals in your personal life and career. It will also help you improve at goal-setting.

You don’t have to dream big to accomplish great things, but you do have to set goals. It is often those who set both realistic and unrealistic goals who succeed in achieving greatness. Having the desire to become the best at what you do, achieve financial well-being and prosperity, and be able to help others, can be depicted in so many ways in so many dreams. Setting small and realistic goals as stepping stones along the way engages the individual in the “process of developing, negotiating, and formalizing the targets” that turn a vision into an actionable plan (Umstot, Mitchell, & Bell, 1978). Successful people are relentless goal setters who visualize what they need to do tomorrow or next week, while sustaining the drive to accomplish bigger things.

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